TOTAL RISK-QUALITY-SAFETY MANAGEMENT
PATIENT FEEDBACK & ADVOCACY
The Healthcare SafetyZone® includes a mechanism for you to immediately address and assess your quality of patient care over time. You face the increasing demand to improve patient satisfaction and respond quickly and effectively to complaints in order to prevent potentially costly claims. You need to know what is working, and what is not. Patient feedback isn't simply a reflection of an isolated circumstance; it's an insight into the full picture.
Get insights. Improve patient satisfaction. Show results of quality initiatives.
Whether it's a complaint, a compliment, or a comprehensive survey - all of these are critical to improving patient care and creating a path to improved quality and safety outcomes.
- Automated workflow engine streamlines & accelerates responses to complaints, reducing the risks of a costly claim
- Closed feedback loops ensure that all steps are taken and documented, and issues are completely resolved
- Combined data from multiple sources increases learning by creating a fuller picture
- Robust trend reports allow you to demonstrate the value of your initiatives
- Aggregated patient feedback means increased transparency
Assess and strengthen your patient safety culture.
No one knows your organization better than the people at the forefront of patient care. The Healthcare SafetyZone® can serve as a tool to deploy, collect, analyze and submit information from the AHRQ Survey on Patient Safety Culture. Participate in the national database, benchmark your organization, and combine the data with patient feedback to turn information into action and monitor your quality scores over time.
The AHRQ Survey on Patient Safety Culture provides the following insights:
Teamwork within units
Management support for patient safety
Organizational learning / continuous improvement
Overall perceptions of patient safety
Feedback & communication about errors
Communication openness among staff
Frequency of events reported
Teamwork across units
Handoffs & transitions
Non-punitive response to errors
Overall patient safety grades
"Through the use of the Healthcare SafetyZone®, we've been able to transform the traditional incident report into a total change management tool. We receive complete information in a timely manner and we can react quickly through follow-up and investigation to prevent future events from occurring. The ability to address a resident's, or a patient's concern in near-real-time has become a tangible and meaningful benefit of Clarity's system."
- Debbie Randon
Director of Training and Development
Lexington Health Care