---
title: "Client Success Story: Cone Health"
description: Clarity Group, Inc. is a healthcare resource specializing in integrated risk/quality/safety systems and captive insurance company development and management.
---

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# **Patient Safety Reporting Blog**

#### **Backed by Healthcare SafetyZone® Reporting and Clarity PSO**

# Client Success Story: Cone Health

By Chris Hajek   
Tuesday, September 29, 2015

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We recently sat down for a discussion with Cone Health regarding their use of our products, specifically our [Healthcare *SafetyZone*® Portal](https://www.claritygrp.com/products-services/risk-management-software) incident reporting and patient safety management system. Cone Health is a long-time client, and has been featured in our case studies before. The leadership at Cone Health represents exactly the type of proactive vision and innovative thinking that we love to see in healthcare. Nothing makes us happier than when we get to explore all the innovative and practical ways our clients use our products and services to execute on their visions for risk-quality-safety at their organizations.

In this particular success story, we look at Cone Health's Patient Discharge Callback Program, which has been credited with drastically improving patient satisfaction. In determining how best to execute their calls program, they soon realized that our Healthcare *SafetyZone*® Portal (which they had already been using for many years for adverse events reporting, patient grievances, nursing peer review, ambulatory safety and a number of other tracking and reporting needs) offered the flexibility that could allow them to develop custom forms and efficient processes for making and tracking their discharge calls. With their vision and our products, they experienced newfound efficiency and improvements to staff morale and ultimately patient safety and satisfaction.

"We weren't looking for a product, we were looking for a solution to a problem. Clarity's Healthcare *SafetyZone*® Portal is a solution to a problem--to many problems, actually." - *Greg Berney, Director of Patient Engagement*

*[CLIENT SUCCESS STORY: Discharge Callbacks & The SafetyZone Portal](https://www.claritygrp.com/hubfs/documents/cone_health_discharge_calls_case_study.pdf)*

 Tagged: [Case Study](https://www.claritygrp.com/blog/topic/case-study), [Client Success Story](https://www.claritygrp.com/blog/topic/client-success-story), [Patient Safety](https://www.claritygrp.com/blog/topic/patient-safety), [The Healthcare SafetyZone Portal](https://www.claritygrp.com/blog/topic/the-healthcare-safetyzone-portal)

This entry was written by Chris Hajek, posted on Tuesday, September 29, 2015 . You can [post a comment](https://www.claritygrp.com/blog/client-success-story-cone-health#comment-form).

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