We recently sat down for a discussion with Cone Health regarding their use of our products, specifically our Healthcare SafetyZone® Portal incident reporting and patient safety management system. Cone Health is a long-time client, and has been featured in our case studies before. The leadership at Cone Health represents exactly the type of proactive vision and innovative thinking that we love to see in healthcare. Nothing makes us happier than when we get to explore all the innovative and practical ways our clients use our products and services to execute on their visions for risk-quality-safety at their organizations.
In this particular success story, we look at Cone Health's Patient Discharge Callback Program, which has been credited with drastically improving patient satisfaction. In determining how best to execute their calls program, they soon realized that our Healthcare SafetyZone® Portal (which they had already been using for many years for adverse events reporting, patient grievances, nursing peer review, ambulatory safety and a number of other tracking and reporting needs) offered the flexibility that could allow them to develop custom forms and efficient processes for making and tracking their discharge calls. With their vision and our products, they experienced newfound efficiency and improvements to staff morale and ultimately patient safety and satisfaction.
"We weren't looking for a product, we were looking for a solution to a problem. Clarity's Healthcare SafetyZone® Portal is a solution to a problem--to many problems, actually." - Greg Berney, Director of Patient Engagement