Healthcare Risk Management Software  

CASE STUDY: Healthcare SafetyZone® Onboarding & Implementation for NorthStar Care Community

Client: NorthStar Care Community is a nationwide network of primarily hospice and home care providers responsible for providing hands-on care to a large portion of Michigan, and support services to other providers of home-based care across the nation.

Introduction: NorthStar Care Community, a leading healthcare organization, recently embarked on implementation of our Healthcare SafetyZone risk management and patient safety reporting software, with the go-live date set for April 1st. This case study highlights the successful collaboration between NorthStar Care Community's implementation team and Clarity’s Implementation Team, showcasing the impact of dedicated support and expertise on project success.

Background: NorthStar Care Community aimed to enhance their healthcare services by integrating our Healthcare SafetyZone, a comprehensive risk management and patient safety system. Meanwhile the client's implementation team worked diligently to prepare for the roll-out.

Challenges: The team faced several challenges during the build-out phase, including:

• Ensuring seamless integration with existing systems
• Training staff to effectively use the new platform
• Capturing valuable data to improve patient care

Solution: Peggy Brennan, an Implementation expert, provided invaluable support throughout the implementation process. Her contributions included:

• ATTENTION TO DETAIL: Peggy meticulously addressed every aspect of the build-out, ensuring no detail was overlooked.
• PLATFORM EXPERTISE: Her deep understanding of the platform enabled her to provide prompt and accurate feedback to the team's questions and requests.
• KIND & THOUGHTFUL PERSONALITY: Peggy's approachable nature fostered a positive and collaborative environment, empowering the team to succeed.

Results: The successful implementation of Health Care Safety Zone at NorthStar Care Community led to several positive outcomes:

• ENHANCED DATA UTILIZATION: The team is now equipped to capture and analyze valuable data, improving the quality of care provided to patients and families.
• EMPOWERED TEAM: Peggy's guidance has empowered the team with the knowledge to continue growing the utilization of SafetyZone within the organization.
• POSITIVE IMPACT: The team's success in delivering the product has instilled pride and confidence, reflecting the strength of the partnership between NorthStar Care Community and Clarity Group.

“Peggy's attention to detail, knowledge of the SafetyZone platform, prompt feedback, and kind personality had a direct impact on our success. Her efforts have empowered our team to continue growing the utilization of the SafetyZone, capturing valuable data to improve patient care. We deeply value her hard work and expertise." - NorthStar Care Community Implementation Team

Conclusion: The collaboration between NorthStar Care Community and Clarity’s Implementation Team, exemplifies the importance of expert support in achieving successful project outcomes. Our Implementation Specialist’s expertise, attention to detail, and thoughtful personality were instrumental in the successful rollout of the Healthcare SafetyZone system, ultimately enhancing the quality of care provided by NorthStar Care Community.